Patient Account Tech ; Customer Service

The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.

• Accurately bills, collects and maintains patient accounts.
• Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
• Greets, instructs, directs and assists visitors to the department.
• Supports the department as needed to ensure services performed positively affect the revenue cycle process.
• Performs other duties as assigned.

None required.

• Position requires a high school diploma or equivalent.
• Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required.
• Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes.
• Proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

• to view physical requirements.