Front Office Manager

Position Information

Role Title ADMIN & OFFICE SPECIALIST III

Role Code 91003

Pay Band 03

Working Title Front Office Manager

Position Number 50894A

Department THERAPY CLINIC FEES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category F Administrative Support (Clerical & Sales)

The Front Office Manager is responsible for ensuring proper collaborative efforts between the front office team, Clinical Operations Manager, and Clinical Director for the Faschini Wallach Center for Restorative Therapies. This position supervises theday-to-day patient care operations of the front desk via patient check ins, registration, appointment scheduling, and medical record functions of the clinic. This responsibility includes managing the workflow and tasks associated within these areas as they relate tothe clinical practice.

The Front Office Manager is the direct supervisor for the employees staffing the functions above and isthe primary point of contact for the office in the absence of the Clinical Operations Manager.

• Bachelor’s degree in healthcare administration, business administration, or a related field, or equivalent combination of education and experience.
• Two or more years’ experience managing patient care operations in a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating team workflows.
• A solid understanding of HIPAA privacy laws
• Organizational and mathematical skills required to balance daysheets, matching the payments collected at the front desk with appointments on the schedule
• Proficiency with electronic medical records ( EMR ) and scheduling systems.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and respondto routine and unexpected operational challenges.
• Strong customer service and interpersonal skills.
• Ability to lead, supervise, and direct the work of others.

Special licenses, registration or certification NONE

Education or training Preferred a BA or BS degree or a combination of other education and experience considered equivalent

Level and type of experience Preferred 2 years’ workplace experience in front office management for a healthcare or rehabilitation clinic setting.

• Experience with Medicare therapy regulations, including caps,exemptions, and appeals processes.
• Knowledge of medical records systems, compliance standards, andaudit processes.
• Familiarity with university-based clinics or academic health systems.

• This is a 12-month, full-time classified staff position basedin Norfolk, Virginia.
• Work is primarily performed in a clinical office environment with frequent interaction with patients, staff, students, and external stakeholders.
• The position requires regular on-site presence to support clinic operations.
• Occasional early morning, evening, or extended hours may be required to ensure clinic coverage and operational needs.
• The employee must comply with all university policies,healthcare regulations (including HIPAA ), and applicable state and federal laws.
• Employment is contingent upon a successful background check.
• The position may require periodic training related to compliance, safety, and healthcare regulations.
• Physical requirements include occasional standing, walking, andlight lifting consistent with a clinical office environment.

Annual Salary/Hourly Rate Salary range between $ - 48,

Job Requisition Number S03361

Job Open To General Public

Open Date 09/25/2026

Open Until Filled Yes

Criminal Background Check The final candidate is required to…