Night Audit

Job Details

Job Location:

Springhill Suites ODU
- Norfolk, VA 23508

Position Type:
Part Time

Salary Range: $16.00 - $17.00 Hourly

Job Shift: Overnight

Job Category:
Hospitality
- Hotel

Most positions do require weekend and holiday availability.

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Night Auditor performs night auditor functions according to hotel policies and procedures. Audit experience is preferred, but not required. Able to perform Manager On Duty responsibilities during audit shift.

• High school diploma or equivalent.
• Excellent math and reasoning skills.
• Must be able to deal with intoxicated guests.
• Ability to organize work, using independent judgment to perform tasks, honesty, dependable with a positive attitude.
• Physical requirements:
  
  standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs., walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity.
• Reconcile room rates charged.
• Reconcile all revenues to Property Management System.
• Performs night audit functions in Property Management System.