DTNA-Front Desk Supervisor

DTNA-Front Desk Supervisor

Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA 23502

Summary

The Front Office Supervisor is responsible for:

• Supervises all front office personnel and the hotel's Front Office activities in the absence of the Front Office manager.
• Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.

Job Responsibilities

The Front Office Supervisor's primary responsibilities will include:

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
• Assist in working as a guest service agent on a needed basis.
• Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
• Completes previous day's bank deposit.
• Reviews prior days audit pack for accuracy.
• Prepares a Weekly walk-in Analysis Report on a weekly basis.
• Completes petty cash on a weekly basis.
• Handles any guest concerns.
• Ensures that all marquee' scripts are provided once a month for review by the Front Office Manager and Director of Operations.
• Complete daily payroll.
• Review the access and excel reports daily for accuracy.
• Maintain goals set to meet and not exceed budget.
• Ensure that all areas are neat and organized.