Turn Down Attendant - Hilton Norfolk The Main

Job Title

Ensure the cleanliness and comfort of Guest's rooms before their evening stay and provide special amenities to enhance the Guest experience.

Level One

Know your job.

Complete job skills training and possess a clear knowledge of the job

Know property standards (SSI) and room types

Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time.

Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

Follow clock in and out procedures

Be on stage.

Maintain a friendly, approachable, always willing to assist attitude

Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

Use approved verbiage, scripting when interacting with all guests

Follow proper procedure and scripting when entering a guest room

Serve.

Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company's service culture, "The Keys to Making it Right."

Complete turn down service on each room according to property standards to include removing trash, remove and replace soiled linens, turning on bedside lights, set bed for turndown per standard, place slippers and robe when applicable, close dark shade, set TV to specified channel, place property specific amenity (candy, inspirational card, marketing collateral)

Complete turn down service on each bathroom according to property standards to include removing trash, remove and replace soiled towels, arrange and straighten Guest toiletries, place bathmat and replenish hotel toiletries

Work smart.

Use your Turn Down Attendant Board with instructions for sequence and special requests to complete turndown service

Maintain cleanliness of all guest room corridors service landings to include dirty linen and linen shoots

Replenish supply closets and restocked to documented SSI

Use your tools.

Ensure cart or caddy (as applicable) is set up to standard

Use the approved tools and checklists to complete assigned tasks

Complete room assignment sheet and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

Produce clean and tidy rooms with completed turn down service that meets or exceeds quality and efficiency standards of the department

Respect the space.

Keep your work area, cart and closets clean and organized

Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

Be safe.

Report unsafe work conditions or practices and safety or security violations in accordance with company policy

Support the Team:

Cooperate with other Associates and supervisors striving to create a positive work environment

Support team efforts through carrying out responsibilities in a constructive and professional manner

Other duties as assigned.

Able to read, write and speak basics English. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.

Able to push, stand, stoop, bend, and lift items weighing up to 20pounds repetitively during entire shift. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria. Able to work a flexible schedule including weekends and holidays as required.

Education:

HS-GED-Work Programme - or overseas equivalent is desired.

Skill:
Physical set is primary importance - ability to handle the physical demands of the job.

Experience:

Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.