Housekeeping-Housekeeper

Job Details

Job Location:

Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA 23510
Salary Range: $17.00 - $17.00 Hourly

• Always maintain positive guest relations at all times and guest confidentiality.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete daily report as instructed by supervisor.
• Clean a standard guest room within 26 minutes, meeting hotel cleaning standards, with instructions.
• Enter and prepare the room for cleaning.
• Clean guest bathroom/bedroom/floor corridor.
• Dust the room and furniture.
• Replenish guest room and bath supplies.
• Clean the bathroom, removing soil, dirt, soap buildup, and hair from mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
• Vacuum the carpet.
• Make beds daily with clean linens.
• Turn in lost and found items immediately to the supervisor.
• Keep housekeeping carts stocked, clean, and orderly; stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop areas in front of elevators; clean all trash cans and elevator track.
• Maintain pool areas; clean pool windows and bathrooms daily.
• Clean ice and soda machines on all floors.
• Dust light fixtures in hallways.
• Remove all dirty linen from laundry chutes and hallways.
• Aid co‑workers and guests as needed.
• Notify the supervisor of any guests’ complaints or comments.
• Assist in handling emergencies to protect guests and associates and preserve the building and its systems during emergencies; act quickly and responsibly to return the building to normal operation.
• Know and abide by all department, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office and all hotel areas; job involves variable temperatures, noise levels, indoor and outdoor settings.
• Must be able to stand and exert well-paced mobility for lengthy periods.
• Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office; involves variable temperatures, noise levels, indoor settings, and exposure to fumes/odor hazards, dust/mite hazards, biohazards, and chemicals.
• Must be able to reach above head and shoulder height to perform job duties.