Night Audit

Job Details

Job Location:

Wyndham Garden Downtown Norfolk, VA - Norfolk, VA 23510

Salary Range: $16.00 - $17.00 Hourly

• Be in proper uniform, with a nametag.
• Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members.
• Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Answer telephone within 3 rings, using correct greeting and telephone etiquette.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Verify guest information upon arrival and departure.
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Maintain and secure a cash bank to perform job functions.
• Obtain method of payment from guests (credit or cash)
• Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s. Process adjustments, rebates, paid outs, and credits as required. Post and audit Banquet charges.
• Maintain all guest information and hotel occupancy status using hotel operating systems.
• Process adjustments, rebates, paid outs, and credits as required.
• Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running.
• Run morning reports and backup reports and distribute them accordingly.
• Print express check out folios and distribute.
• Review the Night Audit checklist and verify that all work has been completed.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations of the position.

• Exert physical effort in lifting and or transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well paced mobility for lengthy periods of time.