Human Resources Shared Services Director

Human Resources Shared Services Director

The Opportunity:

Manage consulting engagements and technology-based Information Technology (IT) solution projects for clients. Develop new applications based on professional principles and theories. Lead strategy of development of solutions to highly complex problems. Exercise considerable latitude and take primary responsibility for supervision and development of managers. Oversee HR Administration service offerings and lead an end-to-end ‘hire to retire’ solution for highly transactional and repeatable activities that touch the employee.

Optimize processes and lead a team to improve employee experience and support the organization's strategic goals. Develop and execute a shared services strategy aligned with organizational objectives, driving continuous HR process improvement, and standardization. Lead and mentor an HR team, focusing on performance management, training, and service standards. Identify opportunities for AI, automation, and efficiency gains in HR processes. Collaborate with HR Business Partners and leaders to ensure alignment and effective communication, ensuring compliance with employment laws and data protection regulations.

Develop and monitor key performance indicators, using data analytics to guide decision-making and process improvements. Due to the nature of work performed within this facility, U.S. citizenship is required.

• 12+ years of experience managing or leading HR teams with progressive HR leadership

• 3+ years of experience in a shared services environment leading cross-functional teams

• Experience with managing a payroll service offering

• Experience in process management, optimization, and continuous improvement methodologies

• Experience spearheading major transformation and restructuring initiatives

• Knowledge of Help Desk and shared service technology procedures and best practices

• Ability to manage teams, clients, stakeholders, and workflow in a shared services environment

• Ability to build strong relationships with COE partners as well as the business sectors to improve delivery

• Ability to address performance issues through key performance metrics and technical efficiency

• Bachelor's degree

• Experience with HR technology and tools such as Workday and Service Now

• Experience applying detailed focus on data and processes to ensure data integrity

• Ability to understand technical data flows across multiple systems

• Ability to lead through others and develop strong leaders

• Possession of excellent written and verbal communication skills across multiple formats, including formal presentations, meetings, conference calls, and e-mails

• Master’s degree in HR or Business Administration

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and…