NCIS Field Computer Specialist | Top Secret clearance

Overview

Transform technology into opportunity as a Field Computer Specialist pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization with personnel worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters. NCIS has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal activity, terrorism, sabotage, espionage, and subversive activities.

Note: This position is pending funding.

• Provides technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems. On-site engineering technicians use analytical and critical thinking to troubleshoot issues and problems with equipment or systems. Applies theories and writes reports to outline issues and solutions.
• Provide IT support throughout area of responsibility
• Utilize Service Now for change management, ticketing system, and asset inventory
• Coordinate troubleshooting efforts for resolution of network outages
• Perform Trusted Agent functions for SIPR Token program
• Assist users in the region with VTC system deployment and maintenance
• Support various admin duties, e.g., audits, inspections, create SOPs, various data calls, training requirements, etc.
• Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR).
• Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting
• Help diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software
• Respond to telephone calls and email requests for technical support
• Analyze, troubleshoot, and resolve problems with business applications and hardware on all enclaves
• Perform general maintenance tasks and resolve less complex problems; more complex issues are escalated
• Accurately document all work in appropriate problem-tracking software
• Brief Senior Leadership on IT issues affecting the area of responsibility
• Accurately document all work, inventory, and system changes in Service Now
• Travel (primarily local) is required for this position
• Locations:
  Naval Station - Norfolk, VA;
  Naval Air Station Oceana - Virginia Beach, VA;
  Joint Expeditionary Base - Little Creek, VA;
  Norfolk Naval Shipyard - Portsmouth, VA;
  Portsmouth Naval Hospital;
  Naval Weapons Station - Yorktown, VA; NCDOC - Suffolk, VA;
  Virginia Beach Town Center;
  Chesapeake, VA;
  Richmond, VA (rare);
  Roanoke, VA (rare)

• Security Clearance Level: Active Top-Secret clearance
• Required Experience: 5+ years of experience with network administration and user support; experience in a military environment is a plus
• Experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
• Familiarity with a variety of technical support applications, concepts, practices, and procedures
• Required
  
  Certifications:
  
  Security+ CE and GSEC, MCSA, SSCP or CCNA-Security
• Education: AAS Degree or equivalent work experience
• Work Location: Onsite in Norfolk, VA
• Travel: 25 - 50%
• Position Availability: Position is pending funding
• US Citizenship required

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Explore a career in software development at GDIT and you’ll find opportunities to grow alongside colleagues dedicated to advancing innovation.

US Citizenship required. The likely salary range for this position is $73,965 - $97,750. This range may vary based on experience, location, and contractual requirements.

About Our Work

We are GDIT. A global technology and professional services company delivering technology and mission services to major government agencies, defense, and intelligence communities. Our experts deliver solutions at the edge of innovation across the globe.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans