Computer User Support Specialist

Location: Norfolk, VA (Onsite)

Position Status: Full-Time (Direct Hire)

Pay Rate/Salary: $51,000 per year +benefits

Clearance Requirements: Active Top-Secret clearance (Can hold TS/SCI)

We are seeking a motivated Junior Computer User Support Specialist (Tier II) to provide hands‑on IT support in a mission‑critical naval shipyard environment. This role supports a large enterprise user base and plays a key part in maintaining secure, reliable IT services that enable operational readiness.

The ideal candidate has strong technical troubleshooting skills, a customer‑focused mindset, and experience supporting enterprise Windows and macOS environments in compliance‑driven settings. This is an excellent opportunity for cleared IT professionals looking to grow their career in a structured, high‑impact environment.

• Provide Tier II desktop and service desk support for end users across Windows and macOS environments
• Troubleshoot and resolve hardware, software, printer, and peripheral issues
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point
• Utilize remote support tools (RDP, SCCM, and similar technologies) to diagnose and resolve issues
• Manage incidents and requests using ITSM/ticketing systems (e.g., Service Now, Remedy, Jira)
• Perform Active Directory user account management
  , including provisioning, deprovisioning, and group access
• Diagnose basic network connectivity issues (TCP/IP, DNS, DHCP, VPN)
• Follow cybersecurity best practices
  , RBAC policies, and data protection standards
• Deliver clear, professional communication and high‑quality customer support in fast‑paced environments
• Support shift‑based or on‑call schedules
  , as required
• Assist with remote and hybrid workforce support while meeting defined SLAs
• Adhere to ITIL‑aligned service management practices and contribute to continuous improvement

• Associate degree in Information Technology, Computer Science, or a related field
• Minimum 2 years of experience in a Tier II or equivalent IT support role
• CompTIA Security+ certification (DoD 8570 compliant or equivalent)
• Experience supporting users in an enterprise IT environment
• Working knowledge of Windows, macOS, Microsoft 365, Active Directory
  , and common IT support tools
• Strong troubleshooting, analytical, and problem‑solving skills
• Ability to work independently and collaboratively while managing multiple priorities

• Bachelor’s degree in Information Technology or a related discipline
• CompTIA A+ certification
• Microsoft 365 Fundamentals or Azure Fundamentals certification
• Experience supporting government, DoD, or regulated environments

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals to meaningful work that drives career growth and long‑term success.

Our consultants and contractors enjoy competitive compensation, comprehensive benefits (medical, dental, vision), 401(k) retirement plans, and the support of a dedicated team that advocates for them every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer and is committed to fostering a diverse, inclusive workplace where all qualified individuals are encouraged to apply.