Staff Assistant; System and Data Administration
Post Context
ACT contributes to preserving the peace, security and territorial integrity of Alliance member states by leading, at Strategic Command level, Warfare Development required to enhance NATO’s posture, military structures, forces, capabilities and doctrines.
The Capability Development Directorate (CAPDEV) comprises two Divisions—Requirements and Capabilities. The Directorate supports SACT in his Capabilities Requirement Authority (CRA) role. It is responsible for a holistic through lifecycle Capability Development approach that infuses innovation and transformative efforts that are an integral part of the Warfare Development. This includes responsibilities for elicitation, development, capture and collection, quality review, traceability and visibility of capability requirements.
The Requirements Division executes requirements management for NATO capabilities. It develops capability requirements, provides traceability and quality assurance of capability requirements, performs gap analysis and supports interoperability and implementation options across the DOTMLPFI spectrum.
The Requirements Traceability and Quality Assurance Branch supports Requirements Management Teams and Capabilities Programme Directors to maintain the quality of the capabilities requirements and traceability throughout the lifecycle of the capability. The Branch produces and ensures bi‑directional traceability among all requirements, from the Operational Requirements, Capability Requirements, and other high‑level requirements down through the technical requirements and specifications. Branch members may be assigned to lead Requirements Management Teams.
The incumbent is a Staff Assistant in the Requirements Traceability and Quality Assurance Branch who manages and administers the requirements management data and tools. The incumbent also provides training and support to Requirements Division staff and Capability Programme Directors.
Principal Duties- In support of Requirements Management Teams, provide requirements management system and application technical expertise relating to the design, maintenance, configuration and management of the organization’s requirements and workflow management toolsets (Currently IBM Jazz Collaboration Platform including the Rational and Engineering Lifecycle Management suite of applications).
- Perform all system administration activities including, but not limited to, managing user roles and permissions, monitoring, patching and upgrades.
Ensure the availability, integrity, security and confidentiality of systems, applications and data.
Maintain software configuration and version baselines. - Develop and implement operational and preventative maintenance processes, procedures associated with system security and disaster recovery planning, and backup scheduling for database, restoration and recovery.
- Work closely with the Network Enterprise Service Providers regarding Resource Allocation & Contention (CPU, Memory, Storage, etc.), Data Backups, Disaster Recovery and Business Continuity.
Monitor and manage the service support contract, license and token usage, file system and database growth. - Review system/application logs and action system error messages, raising incidents with service providers and vendors as required.
- Test application and database systems upgrades, as required tracking, logging and resolving all identified problems, prior to implementation to production environment
- Provide specialist tier 1 and 2 support to resolve user incidents and service requests.
- Provide expert application support to business analysts (including traceability analysts, quality assurance analysts, requirements managers and programme directors) to ensure the tools continue to enable the organization’s evolving capability development activities.
- Provide technical support to Analysts, Requirements Management Teams and Capability Programme Directors relating to the management of data in the requirements repository.
- Importing, exporting, migrating, linking, merging data, and designing/implementing SQL and JQL query/scripting and complex queries and automation across different toolsets for through life management of…
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