RFQ C004643 - Senior Technician; ICT Systems Operations Administration and Maintenance

Norfolk, United States | Posted on 16/02/2026

McBride, based in McLean, VA, USA, and with offices in Brussels, BEL and Bucharest; ROU through its wholly owned subsidiary McBride International, is a Prime Contractor on the NCIA Advisory and Assistance Services Plus (AAS+) Framework.

We are a management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, systems engineering, and operations. Due to our excellent relationship with NATO and the first-class, security cleared candidates that we source and supply from all 32 NATO nations, we are extremely privileged to ask you to review this role to assess your suitability of skills.

You will be working as a contractor for our client the NATO Communications and Information Agency (NCIA)
NATO Communications and Information Agency (NCIA)
NCIA was established on 1 July 2012 from a merger of several NATO entities. It has a 65-year legacy of supporting NATO operations, missions, and exercises and is on the front lines against cyber threats, protecting NATO's networks 24/7. NCIA provides expertise and services that are critical to NATO's ability to fulfill its core tasks of consultation, collective defence, and crisis management.

• Deliver first call resolution in accordance with Standard Operating Procedures (SOP);
• Perform Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
• Escalate incidents to Level 2 support as necessary;
• Install and maintain CIS assets for CSU Norfolk and supported customers;
• Install and maintain Software on LAN workstations;
• Record all actions pertaining to CIS support in the approved ticket management system;
• Adhere to Technical Assistance Center SOP;
• Provide status updates for assigned requests via the approved ticket management system;
• Follow-up with users on completed requests prior to closing associated tickets;
• Contribute to accountability of CIS assets;
• Escalate User Complaint Management and Problem
• Report to TAC Cell Head;
• Execute pro-activeness for all requests assigned to User Support Section; and
• Adhere to work schedule, providing support by engaging directly with the customer.

Essential education, experience, and training:

• Experience with the i nstallation, operation and maintenance of computer systems on local area networks (LAN);
• Experience with s ystem administration and maintenance of computers running Microsoft Windows 10;
• Experience with the i nstallation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
• Experience with ITSM ticket systems to track and close incidents, request fulfilment (work orders) and changes, monitoring progress and keeping users apprised of progress;
• CompTIA A+ Fundamentals (Hardware / Software) certified; and
• Must be able to engage professionally in a multi-National environment working with VIPs.

Valid Personnel Security Clearance (PSC) at level NATO Secret