Service Desk Technician Security Clearance

Position: Service Desk Technician with Security Clearance
Please find below the job details:

Job title:

Lead Service Desk Technician Location : 800 Hampton Blvd, Norfolk, VA 23511 On-site role Long Term 3 to 5 years Client:
National Defense University (NDU) Clearance:

- Active Secret Certification
- CompTIA Security On W2

Job Summary:

Roles and Responsibilities:

* 1 years of service desk lead experience.
* 5 years min of service desk experience
* experience working within an Active Directory environment
* experience in troubleshooting issues with Windows 7 and 10 operating system
* experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
* experience with the following:
Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
* Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
* Experience with hardware components such as hard drives, power supplies, and motherboards.
* Excellent oral and written communication skills.
* Excellent phone etiquette.
* Strong technical aptitude including excellent troubleshooting skills.
* Ability to work with users that have limited technical knowledge.
* Ability to instruct users utilizing verbal communication.
* Ability to work in a fast-paced, dynamic environment.
* Ability to interface with all levels of management.
* Excellent time management, scheduling, and organizational skills.
* Ability to work well independently or in a team setting.