Telecommunications Specialist

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Hiring Telecommunications Specialists For Camp Butler – Okinawa, Japan & MCAS Iwakuni

Allegiance is committed to delivering the highest level of quality and service across both Federal and Commercial markets, meeting our customers' demanding workforce, supply chain, logistics, and distribution needs. For more information, you can visit us at

Allegiance is a Service-Disabled Veteran Owned and ISO 9001 Company that provides mission focused distribution, logistics, and workforce solutions for both the federal government and commercial telecommunications carrier markets and worldwide. Our customer centric approach has ensured long term relationships with commercial clients and federal government organizations.

Allegiance is seeking two dynamic and dedicated onsite Telecommunications Specialists with expertise in Cisco Unified Communications Manager (CUCM). These professionals will be responsible for providing technical support, troubleshooting, maintenance, and administration of telecommunications and IT systems within the organization. The role is critical to ensuring smooth day-to-day operations by resolving technical issues promptly, supporting end users, and optimizing overall system performance.

The ideal candidate is a proactive problem-solver with strong technical expertise in Cisco voice and collaboration technologies, excellent communication skills, and a customer-focused mindset. Candidates should possess experience supporting enterprise telecommunications environments, including CUCM administration, VoIP systems, call routing, voice gateways, and end-user support. Strong troubleshooting abilities, attention to detail, and the ability to work effectively in an onsite team environment are essential for success in this role.

One on-site at U.S. Marine Corps Base Camp Smedley

D. Butler – Okinawa, Japan and one on-site at U.S. Marine Corps Air Station Iwakuni – Iwakuni, Japan with a preference of U.S. government or civilian candidates already residing in Japan.

Camp Butler anticipated start date either 06/01 or 07/01. MCAS Iwakuni anticipated start date either 08/01 or 09/01.

Normal working hours ). Occasional work outside of normal working hours for any systems updates and installation support if necessary.

• Configure, monitor, and maintain Cisco Unity Call Manager (CUCM) for voice communication systems.
• Manage and integrate CUCM with other Cisco services and devices, such as Cisco IP phones, Webex, gateways, and related hardware.
• Troubleshoot and resolve issues related to VoIP systems, call routing, voicemail, and user accounts.
• Implement and manage features like auto-attendants, call queues, and system integrations.

• Provide first-line support for hardware, software, and network-related issues.
• Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.
• Troubleshoot system errors and implement appropriate solutions to minimize downtime.
• Escalate unresolved issues to Cisco TAC (Technical Assistance Center) or third-party vendors when appropriate.

• Monitor and maintain IT systems, including servers, workstations, and network equipment.
• Perform regular system updates, patches, and backups to ensure system integrity.
• Ensure compliance with organizational IT policies and security protocols.

• Train end-users on CUCM features, such as voicemail setup, call forwarding, conferencing, and softphone usage.
• Develop user-friendly guides and documentation for common processes.
• Maintain excellent communication with users to manage expectations and provide updates on issue resolution.

• Install, configure, and maintain hardware and software systems.
• Manage inventory of IT assets and ensure timely procurement and replacement of equipment.
• Collaborate with vendors for repairs, firmware updates, and planned system upgrades.
• Incident Reporting and Documentation:
  • Maintain detailed logs of issues, solutions, and system changes.
  • Generate and analyze CUCM call detail records (CDRs) and system…