IT Specialist; SYSADMIN​/CUSTSPT

Duties

• Provides specialized support of a wide range of technical and professional Information Technology (IT) functions which support the J6 mission of enterprise desktop support and end‑user computing devices.
• Serves as a technical expert for end‑user management efforts for DLA users at all CONUS sites.
• Provides multi‑media support services and end‑user hardware support services to multiple DLA organizations within the CONUS Area of Responsibility.
• Configures, deploys, tests and repairs hardware for end‑user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, mobile devices (tablets, phones, etc.), and other peripheral devices.
• Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment.

• Must be a U.S. citizen
• Tour of Duty:
  Set Schedule
• Security Requirements:
  Non‑Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks are grounds for removal.
• Fair Labor Standards Act (FLSA):
  Exempt
• Must be registered or exempt from Selective Service
• Recruitment
  
  Incentives:
  
  Not Authorized
• Bargaining Unit Status:
  No
• Selectees are required to have a REAL  other acceptable identification documents to access certain federal facilities.
• This position may transition to DISA in Fiscal Year (FY) 2027; the selected candidate may be reassigned to DISA with the position in FY 27.
• Pre‑Employment Physical:
  Required

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support:

Education:

Applicants may not qualify for this position based on education in lieu of specialized experience.

• Specialized
  
  Experience:
  
  One year of specialized experience that equips you with the competencies to successfully perform the duties of the position and is directly related to this role. To qualify at the GS‑12 level, applicants must possess one year of specialized experience equivalent to the GS‑11 level or equivalent under other pay systems in the Federal service, military, or private sector.
• Creditable specialized experience includes:
• Recommends purchases and advises management on upgrade/integration strategy.
• Manages projects involving deployment of new hardware to the existing or additional customer base.
• Develops operational test and evaluation plans; exercises control over project activities and resources drawn from technical specialties such as Information Assurance, systems administration, application development, and environment management.
• Diagnoses and resolves complex problems (Tier 2 Help Desk tickets) involving IT hardware.
• Takes appropriate action to resolve problems, including hardware/peripheral replacement, reinstallation of operating systems, other software installation, modification of settings, or giving instructions to users and training them on appropriate procedures or features of the system.

Experience refers to paid and unpaid experience, including volunteer work from National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations. Volunteer work builds critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The work is moderately active and requires frequent walking, standing, lifting and climbing. The work will occasionally require crouching, stooping, bending or stretching to observe/install IT equipment. The work requires a level of manual dexterity necessary to install/repair/replace PCs, switches, cable runs, and other enterprise equipment.

Education:

Substitution of education may not be used in lieu of specialized experience for this grade level.

DLA will provide Section 508 conform ant ICT to employees with disabilities.