Senior Systems Engineer

Job#: 3036978

• Serve as ‘service owner’ for assigned IT services as provided by the End User Services team
• Troubleshoot and resolve escalated support issues related to assigned IT services
• Coordinate cross‑functional troubleshooting as required and follow up to ensure resolution
• Establish and follow standard change management procedures for assigned IT services
• Consistently follow established IT service management best practices and documented procedures
• Serve as primary administrator of our Active Directory and O365 objects for proper user and IT management
• Test and implement changes to our network and product line environments
• Serve as primary administrator for Titan America’s Mobile Device Management (MDM) system as part of our O365 management
• Ensure that master data sets are communicating error‑free and data connectors are working correctly (location and user lists)
• Develop reports that can be used to improve IT services and overall End User Services team performance
• Provide a point of escalation for End User support issues as required
• Technical mentor for Jr. Sys Admins and Helpdesk staff
• Network segregation and VLAN set‑up and troubleshooting
• O365 administration for user base and support of applications, licensing, and data management for key functions
• Network monitoring, issue resolution, and asset management are key needs for this role

• Bachelor’s Degree in computer science or equivalent, preferred
• Experience configuring and managing objects and users within Microsoft O365 platform
• Experience using Intune and Autopilot or similar MDM and PC deployment solutions
• ITIL and SOX Foundation preferred
• Advanced technical knowledge and troubleshooting experience related to master data management and data connectors (Active Directory, Core Tables, CMDB, etc.)
• Experienced in designing Service Now reports and KPIs aligning with business objectives
• Experienced in configuration, imaging, and setup of network devices/PCs for deployment
• Experience and knowledge pertaining to vendor selection, accountability, and management
• Advanced skill level with Microsoft suite, preferred
• Typing speed of 40 WPM or higher
• Detail oriented and ability to clearly document and establish procedures, processes, and workflows
• Excellent communication, listening, and writing skills
• Ability to effectively collaborate cross‑functionally and globally
• Excellent customer service skills with the ability to display an energetic, positive attitude
• Ability to identify customers’ needs and offer appropriate solutions
• Advanced knowledge and experience in project management and SOP/SOG development
• Experience with managing and maintaining multiple server services and supporting systems (print, file, security assessment, log reviews, etc.)
• Experience with maintaining Citrix environments
• Experience managing O365 environment and a shared tenant
• Working understanding of project management and completing projects within scope
• Advanced knowledge of server management either through AWS and/or Azure

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.