Infrastructure Manager

The Infrastructure Manager is responsible for leading and managing all infrastructure-related initiatives across our hybrid/cloud environment. This role is focused on maintaining and optimizing the current infrastructure while advancing the organization’s shift toward a modern, AWS-centric cloud architecture.

Key priorities include ensuring high system uptime per client SLAs, streamlining operations through automation, and supporting overall infrastructure scalability and security.

Key Objectives:

Lead all infrastructure projects, ensuring they are delivered on time, within scope, within budget, and aligned with business needs.

Maintain and manage existing infrastructure (hybrid/cloud), ensuring uptime exceeds contractual SLA/RTO/RPO requirements.

Drive automation across infrastructure operations to reduce manual work, minimize risk, and improve speed of delivery.

Champion the organization’s cloud migration strategy, with a focus on transitioning to AWS services.

Provide clear leadership to the IT Manager and Database Administrator, ensuring aligned execution and continuous improvement.

Conduct formal and ongoing performance evaluations for direct reports.

Primary Responsibilities:

Oversee the day-to-day health, performance, and reliability of core infrastructure systems (on-premises and cloud).

Lead and manage infrastructure projects including cloud adoption, automation implementation, and systems upgrades.

Monitor uptime metrics and enforce operational practices to meet or exceed SLA targets.

Implement infrastructure-as-code (IaC), configuration management, and Dev Ops practices (e.g., Terraform, Ansible, CI/CD).

Ensure disaster recovery, backup integrity, and business continuity planning are up to date and tested.

Develop, maintain, and enforce infrastructure-related policies, procedures, and documentation.

Collaborate with security, applications, and business subject matter experts to ensure infrastructure alignment with overall company strategy.

Manage third-party vendor relationships related to infrastructure services and licensing.

Ensure that all SOC related activities are performed on time and in schedule related to the infrastructure and IT operations.

Team Leadership & Performance Management:

Provide strategic direction and hands-on support to the IT Manager and DBA, ensuring clarity in roles and accountability.

Conduct quarterly and annual performance reviews, including goal setting, feedback, and growth planning.

Track team KPIs (e.g., issue resolution time, system availability, automation adoption, documentation quality).

Foster a culture of continuous improvement, operational efficiency, and professional development.

Skills and Experience

Required:

Minimum 7 years in IT infrastructure roles, including 2+ years managing direct reports or teams.

Proven experience managing hybrid infrastructure and leading cloud migration to AWS.

Advanced knowledge of AWS services (e.g., EC2, VPC, S3, IAM, Cloud Watch, RDS).

Hands-on experience with automation and orchestration tools (e.g., Terraform, Ansible, Cloud Formation).

Demonstrated ability to manage uptime SLAs and optimize infrastructure performance and cost.

Strong communication and leadership skills, with a collaborative mindset.

Preferred Certifications (Not Required):

AWS Certified Solutions Architect (Associate or Professional)

ITIL Foundation

PMP or equivalent project management certification

Previous experience in the hospitality industry a plus

Candidates should reside within a reasonable commuting distance of our Norfolk, VA headquarters and be available for occasional onsite meetings and collaboration. This role also requires the flexibility to respon d to critical after-hours issues on an as-needed basis.