Operations Analyst

Back Operations Analyst
Administrative Richmond , Virginia Contract  Jun 21, 2026

Position Title: Operations Analyst
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed (copy of schedule attached)

Address: Norfolk, VA 23509

Position Status: 12 month contract w/ multiple extensions

Pay Rate: $25/hr

Our client is looking for an Operations Analyst for an onsite position located in Norfolk, VA
.

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

• Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
• Ability to work under pressure and make well thought out decisions
• Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
• Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
• Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
• Nice to have hands on dispatch/operations center experience.
• Minimum High School Diploma/GED

Seneca Resources: We are a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement.

In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.