Senior Technician; ICT Systems Operations and Maintenance Security Clearance

Position: Senior Technician (ICT Systems Operations and Maintenance) with Security Clearance
Interim Work Capacity Request No. C004914 23-JUN-2026 (This is not an order)
Reference to Our Request No.: C004914 Statement of Work
Requirement

Title:

Senior Technician (ICT Systems Operations and Maintenance) Requirements

Description:

- Delivers first call resolution in accordance with Standard
Duties & Role:
Operating Procedures (SOP);

- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;

- Escalates incidents to Level 2 support as necessary;

- Installs and maintains CIS assets for CSU Norfolk and supported customers;

- Installs and maintains Software on workstations;

- Records all actions pertaining to CIS support in the approved ticket management system;

- Adheres to Technical Assistance Center Standards of Work;

- Provides status updates for assigned requests via the approved ticket management system;

- Follows-up with users on completed requests prior to closing associated tickets;

- Contributes to accountability of CIS assets;

- Escalates User Complaints and Problem Management issues to TAC Cell Head;

- Executes pro-activeness for all requests assigned to User Support Section;

- Adheres to work schedule, providing support by engaging directly with the customer;

- Must be able to engage professionally in a multi-National environment working with VIPs.
Requirements

Description:

- 3 years minimum experiences in Installation, operation and
Skill, Knowledge &

Experience:

maintenance of computer systems on local area networks (LAN);

- 3 years minimum experiences in System administration and maintenance of computers running Microsoft Windows 11;

- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);

- Service Desk management, including incident and problem processing, change request processing, availability management and user interaction;

- Experience with ticketing system (such as ITSM);

- A+ Fundamentals (Hardware / Software) preferred;

- ITIL foundational certification preferred;

- Must possess good communication skills;
Equivalent NATO Grade: G10
IWC

Work Location:

Norfolk, VA, US Full time on-site:
Yes
Duration of the requirement ,Required

Start Date:

03-AUG-2026
End Contract Date: 31-DEC-2026
Total Scope of the request (hours): 760
Specific

Working Conditions:

- Office environment:
Local Norfolk Region, VA, United States. Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.

- During exercises work can shift outside of normal office hours.

- Language requirements: A thorough knowledge of English, both written and spoken, is essential.
Required Security Clearance: NATO Secret