RFQ C004952 - Principal Technician; Digital Collaboration

Norfolk, United States | Posted on 06/19/2026

McBride Consulting, based in McLean, VA, USA, and with offices in Brussels, BEL and Bucharest; ROU through its wholly owned subsidiary McBride International, is a Prime Contractor on the NCIA Advisory and Assistance Services Plus (AAS+) Framework. We are a management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, systems engineering, and operations.

Due to our excellent relationship with NATO and the first‑class, security cleared candidates that we source and supply from all 32 NATO nations, we are extremely privileged to ask you to review this role to assess your suitability of skills. You will be working as a contractor for our client the NATO Communications and Information Agency (NCIA)
NCIA was established on 1 July 2012 from a merger of several NATO entities. It has a 65‑year legacy of supporting NATO operations, missions, and exercises and is on the front lines against cyber threats, protecting NATO's networks 24/7. NCIA provides expertise and services that are critical to NATO's ability to fulfill its core tasks of consultation, collective defence, and crisis management.

• Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements.
• Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs.
• Coordinate with customer SACT CISOPS to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services.
• Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in North America with a particular focus operational VTCs between the US Navy afloat assets and afloat assets from the other Allies.
• Support the Team Lead as the alternate CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR).
• Support NCIA NDW VTC Engineers to maintain NATO WIDE VTC Infrastructure systems, support the team as field engineer, whenever required to update or replace obsolete subsystems.
• Function as the NCIA point of presence in North America for all VTC and A/V services including the supporting the management of industry contracts.
• Liaise with the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in North America with a particular focus operational VTCs between the US Navy afloat assets and afloat assets from the other Allies.
• Perform other duties, including travel to other NATO locations, as may be required.

• NATO Secret Security Clearance
• At least 5 years' relevant experience as a VTC and Audio Visual
• Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment
• Experience in the installation, maintenance and repair of Audio/Visual and simultaneous interpretation equipment
• Experience in a customer service support environment
• Experience in a problem and incident management

It is considered highly desirable if you can demonstrate:

• Prior experience of working in an international environment comprising both military and civilian elements
• Polycom Certified Videoconferencing Engineer (PCVE) Certified
• Working knowledge of Crestron / Extron Control Units

A NATO Secret Security Clearance is required.