Network Engineer IV - Infrastructure and Cybersecurity

Position Overview

The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is comprised of four technical bureaus:
Business Enablement, Customer Success and Productivity, Technology Infrastructure and Cybersecurity, and Public Safety Support. The IT team, comprising 95 staff members, works to provide technology solutions that meet business and organizational needs while balancing security and support requirements. IT sets technology policy direction for the enterprise, identifying, recommending, implementing, and maintaining technology and solutions that support the City’s business needs.

The Department of Information Technology (IT) is seeking a highly motivated and accomplished Network Engineer IV to join the high-performing and agile Technology Infrastructure and Cybersecurity team. This senior-level position plays a key role in sustaining and optimizing the City’s existing network infrastructure, ensuring that critical systems remain reliable, secure, and resilient. The role will work closely with leadership and technical staff to support new technology initiatives, modernize network capabilities, and strengthen the City’s overall IT environment.

• Lead a team of network engineers in supporting, maintaining, and advancing the City’s network infrastructure.
• Provide technical leadership, operational oversight, and strategic guidance to ensure reliability, security, and scalability of mission-critical network services across all City departments.
• Coordinate daily operations, guide new technology initiatives, and collaborate closely with IT leadership, cross-functional teams, and external partners.
• Supervise and mentor a team of IT professionals by providing leadership, direction, and performance management that ensures efficient operation and continuous improvement of the City’s network infrastructure.
• Ensure proper monitoring, troubleshooting, and timely resolution of network issues, outages, and service degradations.
• Provide guidance and training to IT staff on emerging technologies and best practices.
• Develop and maintain comprehensive documentation for configurations, policies, and procedures.
• Support the development and implementation of disaster recovery strategies to ensure business continuity and data protection.
• Coordinate cross-team collaboration with cybersecurity, applications, and public safety groups to ensure aligned operation.
• Manage implementation of network upgrades, replacements, and lifecycle projects such as switch refreshes, cabling, and WAN improvements.
• Partner with the cybersecurity team to ensure network configurations adhere to security standards, incident response requirements, and access control policies.
• Review and validate technical proposals, statement of work, and vendor documentation for network-related projects.

• Minimum of 5 years of IT experience with at least 3 years specializing in network engineering.
• Strong technical expertise and proven team leadership abilities.
• Exceptional communication and relationship-building skills.
• Customer-focused, innovative, and highly creative approach to solving complex technical challenges.
• Successfully pass a drug screening test and extensive criminal background check.
• Possess a driver’s license valid in Norfolk, Virginia.
• Live within an hour of the City of Norfolk.
• Be available for a 24‑hour on‑call rotation and emergency response as required.
• Be able to report to Norfolk city offices on a regular basis, within one hour of being notified of an event or emergency.
• Be prepared to work unusual shifts and hours during emergencies or natural disasters.

• Certificates: CCNA, CCNP, CWNP, CWNA, Network+, Security+.
• Cloud certifications such as Microsoft Azure, AWS.
• Prior experience with disaster recovery strategy development and implementation.

Department Hiring Salary Range: $84,781.84 - $97,289.08

800

E. City Hall Ave, 1st Floor, Norfolk, VA 23510

Monday-Friday 8:00AM – 5:00PM (40 hours week)