Technical Support Professional

Old Dominion University is hiring a Technical Support Professional. The role involves providing technical guidance and support for university‑managed IT resources including workstations, mobile devices, cloud services, printers, and applications, while delivering excellent customer service to faculty and staff through relationship‑building and thorough documentation.

• Provide support for networked and stand‑alone workstations, laptops, mobile devices, virtual desktops, cloud services (Box, Office 365), printers, and client/server‑side applications.
• Troubleshoot various operating systems:
  Windows, MacOS, Linux, iOS, Android.
• Utilize IT asset management tools such as Ivanti, LANDesk, SCCM, Remedy, Microsoft Endpoint Manager, or Jamf.
• Use ticketing systems including Remedy, Service Now, Footprints, or Zen Desk.
• Understand Active Directory, Azure AD, Group Policy, and MDM policies.
• Experience with virtualization technologies (Citrix, VMWare, Virtual Box) and remote support tools (Microsoft Remote Desktop, Dameware, Log Me In , Apple Remote Desktop).
• Basic scripting skills in VBScript, Batch, or Powershell; familiarity with Linux distributions and management tools.
• CompTIA A+, Network+, or Security+ certifications preferred;
  Associate’s degree or higher in Computer Science or IT‑related field expected.
• Salary starts at $57,733, commensurate with education and experience.
• Position requires a 40‑hour work week with some evenings, weekends, and rotating on‑call duties; based on the main campus supporting faculty and staff in the CLIENT SERVICES department.