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Federal Financials Help Desk Lead - Oracle ITSM Expert
Job Description & How to Apply Below
i360technologies is seeking an O&M Tier 1 Lead to run centralized user and application support for Oracle Federal Financials, serving multiple agencies and about 19,000 user accounts. The role leads Tier 1, manages tickets, SLAs, and reporting in Service Now, with access requiring federal clearance.
The position requires a Bachelor’s degree and 6+ years leading help desk operations, plus experience with Service Now and ITSM concepts. This is a mission-critical, on-site role for federal clients.
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