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Implementation at ADP
Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information – helping customers develop the skills and confidence to use our products with ease.
You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring a Hybrid Implementation Consultant. In this position, you'll couple your business consulting expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.
Responsibilities- Serve as subject matter expert
- Lead workflow for other consultants
- Serve as backup to the implementation manager
- Consult with clients to deliver a comprehensive product solution
- Guide and drive the client towards the best solution for their business needs
- Share knowledge and expertise to help lead specialists and lower-level consultants
- Interpret issues and find creative solutions to help the business with their long-term needs
- Analyze existing systems, interface requirements, and business processes
- Partner with client to understand their business-related needs
- Incorporate new processes, tools, and approaches when recommending product solutions
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Work proactively to provide information, best practices, and training on the ADP products
- Influence client and guide the client to the best solution to help resolve their needs
- Build long-term relationships and trust
- Interact with and collaborate with ADP associates in sales and customer service
- Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise
- Provide implementation services as defined in Total Source Implementation Methodology, using standardized processes, tools, and deliverables to implement PEO solutions, ensuring error-free results in a timely manner
- Accurately and timely complete all data entry and wage information; ensure all data is properly coded for client billings and filings, and perform all necessary functions to ensure a smooth transaction to Payroll Operations
- Provide customer service to phone inquiries from clients, internal associates, and other functional departments
- Handle payroll questions, resolve problems related to client processing/invoicing, direct deposits, etc.
- Resolve client payroll issues in a timely manner by utilizing appropriate resources and proper channels, and issue manual checks as needed when required
- Produce various reports for both clients and Implementation Management, including year-end and quarterly processing, W‑2 tax forms, and client billing statements
- Monitor clarify cases and follow SLA
- Work no-pay reports and I‑9 reports for compliance
- At least 10 years of experience working in a client service/customer service environment
- At least 5 years of business consulting experience
- Bachelor's degree or equivalent in education and experience
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work independently to provide solutions to the client and as part of a team to accomplish tasks
- Strong client relationship building skills
- Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Ability to recognize basic procedural issues as they arise and escalated to the appropriate level
- Demonstrated learning agility and critical thinking skills and ability to apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical and time management skills
- Excellent verbal and written communication skills
- Proficient using Microsoft Office
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