Senior Service Now Consultant – Remote
Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title:
Senior Service Now Consultant
Location:
100% Remote (United States)
Position Type:
Full-time, Direct W2
Salary Range: $100,000–$150,000 Annually
Experience:
6+ years
Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.
Job SummaryWe are seeking a Service Now Architect to lead the design, governance, and long-term evolution of our Service Now platform across ITSM, ITOM, HRSD, CSM, Sec Ops, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected Service Now at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.
Key Responsibilities- Define Service Now platform architecture spanning ITSM, ITOM, HRSD, CSM, Sec Ops, GRC, and custom application domains.
- Lead architecture reviews, design approvals, and governance for changes across Service Now modules.
- Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
- Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
- Architect integrations with enterprise systems via Integration Hub, MID Servers, REST/SOAP APIs, and event-driven patterns.
- Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
- Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.
- Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
- Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.
- Partner with business stakeholders to translate process needs into Service Now capabilities with appropriate trade-offs.
- Mentor developers, admins, and tech leads on Service Now best practices.
- Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
- Produce high-quality architecture artifacts – context diagrams, sequence diagrams, decision records, and reference designs – that capture key technical decisions clearly enough to be understood months or years later.
- Stay current with Service Now roadmap, Now Assist / AI features, and broader platform evolution.
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- Eight or more years of Service Now experience, with significant time in architecture or technical leadership roles.
- Deep expertise across multiple Service Now modules.
- Strong understanding of the Service Now data model, scripting, scoped apps, and platform internals.
- Hands‑on experience with Integration Hub, REST APIs, and complex integration scenarios.
- Experience designing CMDB, discovery, and service mapping implementations.
Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning.
- Excellent communication and stakeholder management skills.
- Service Now CTA, CIS, or CSA certifications.
- Service Now Certified Technical Architect (CTA) credential.
- Experience with Now Assist, GenAI Controller, or AI-driven Service Now features.
- Exposure to multi‑instance, multi‑region Service Now deployments.
- Ex…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).