Senior Technician – ICT Systems Operations & Maintenance

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long‑term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long‑term career opportunities, while staying close to our teams.

We would like to meet a Senior Technician – ICT Systems Operations & Maintenance for a hybrid project based in Norfolk.

• Deliver first‑call resolution in accordance with established Standard Operating Procedures (SOPs).
• Provide Level 1 support for incident management and service request fulfilment, escalating to Level 2 support when required.
• Install, configure, maintain, and troubleshoot ICT assets including desktops, laptops, printers, and associated peripherals.
• Perform software installation, configuration, and maintenance on Microsoft Windows workstations.
• Record, track, and update all support activities within the approved ticket management system.
• Ensure compliance with Technical Assistance Center (TAC) standards and operational procedures.
• Monitor assigned tickets, provide regular status updates, and follow up with users to ensure successful resolution.
• Support asset management activities and contribute to maintaining accurate ICT inventory records.
• Escalate user complaints, recurring incidents, and problem management issues when necessary.
• Deliver proactive customer support and maintain high levels of user satisfaction.
• Provide direct support to end‑users, including VIP personnel, within a multinational and fast‑paced operational environment.

Minimum 3 years of experience in installation, operation, and maintenance of computer systems within Local Area Network (LAN) environments.

Minimum 3 years of experience administering and maintaining Microsoft Windows 11 workstations.

• Desktop and laptop deployment
• Printer installation and support
• Commercial Off‑The‑Shelf (COTS) hardware and software
• End‑user support and troubleshooting

• Service Desk operations
• Incident and Problem Management
• Change Request Processing
• Availability Management
• User interaction and customer service

Experience working with ticketing and IT Service Management (ITSM) platforms.

• CompTIA A+ Certification (Hardware & Software Fundamentals)
• Experience supporting enterprise or government IT environments
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Customer‑oriented mindset with a focus on service excellence
• Ability to work effectively in multinational environments
• Professional presence and confidence when supporting senior leadership and VIP users

• Long‑term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people‑first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Join us:
Send us your CV in English to  with reference DA/ST.

Your next challenge might start here.

At Decskill, we are committed to equal opportunities and non‑discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.