Associate Technical Sales & Solutions Engineer (Norfolk, VA)

The Elevator Pitch

Do you thrive in fast-paced environments and enjoy hands-on technical work? Are you passionate about technology and helping customers succeed? Join Evolv’s Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you’ll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. You’ll additionally contribute to site surveys and pre‑sales activities like pilots and demos.

Evolv is a mission-driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You’ll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.

Within the First 30 days:

• Certify:
  Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.
• Participate & Qualify:
  Join live customer installations to understand real‑world deployment.
• Install Independently:
  By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.

30 Days to Three Months:

• Troubleshooting Proficiency:
  Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on‑site.
• Training Excellence:
  Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
• Go‑Live Support:
  Support go‑lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.
• Deployments to Standard:
  Learn how to exit a deployment site to the Evolv standard, including completing the post‑deployment survey/QA checklist and handing off notes to CS/Support.
• Own Small Deployments:
  By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.

Between 3 to 6 months:

• Pre‑Sales Foundations:
  Develop working competency in site surveys, Con Ops creation, and pre‑sales activities including pilots, demos, and PoCs.
• Pre‑Sales Certification:
  Earn Professional Certification covering core pre‑sales activities and documentation standards.
• Apply Pre‑Sales to Deployments:
  By Month Six, confidently conduct minor pre‑sales tasks when needed, run site surveys independently, and draft Con Ops with a strong understanding of how pre‑sales inputs improve installation quality and customer outcomes.

Between 6 to 12 Months:

• Channel Enablement:
  Learn and apply channel partner certification processes for deployment:
  • Create professional installers across all Evolv products.
  • Train partners to be effective operator trainers who meet Evolv standards.
• Field Leadership:
  By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications.
• Raise the Bar:
  Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence.

Deployment Process

• Installation:
  Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards.
• Training:
  Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use.
• Go‑Live Support:
  Provide on‑site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff.

Travel

• Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week.
• Expect some nights and weekends, as many customers operate during peak event times.

Physical Requirements

• Ability to lift and position…