Change Ticket Coordinator
Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).
Key Responsibilities:
- Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, Service Now).
- Use AI tools to collect, validate, and populate ticket fields.
- Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
- Provide status updates for leadership every 2–4 weeks, aligned to sprint cycles.
- Maintain accurate records for notifications and audit readiness.
- Collaborate with engineering and project management teams to ensure compliant change data.
- Identify and escalate issues in the ticket lifecycle.
- Contribute to continuous improvement of templates, catalog services, and automation workflows.
Required Qualifications:
- 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a fast-paced, cross-functional environment.
- U.S. citizenship and eligibility for government clearance (required for SMIT program).
Location:
Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI
Preferred Qualifications:
- Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
- Experience or Certification with Agile or SAFe Agile processes
- Experience in government or regulated environments.
- Familiarity with ITSM ticketing systems (e.g., Service Now, Helix, Jira).
- Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field.
- Experience with catalog design and service intake processes.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).