Desktop Administrator L2

Job Description Role & Responsibilities

• Provide front-line Tech Bar support for walk-in users, including issue intake, troubleshooting, resolution, and escalation when required.
• Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools, and standard business applications.
• Support new hire onboarding, device setup, user profile configuration, software installation, and basic hardware replacement.
• Perform Windows 11 imaging, workstation provisioning, device refresh support, and endpoint configuration as per customer standards.
• Ensure all Tech Bar activities follow security, compliance, privacy, and customer process requirements.
• Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices, and depot stock coordination.
• Create, update, and manage Service Now tickets with clear work notes, accurate categorization, timely follow-ups, and SLA adherence.
• Provide professional, customer-focused support at the Tech Bar and coordinate with resolver teams, vendors, and field services as needed.
• Maintain onsite availability during Tech Bar operating hours and support nearby office locations or extended coverage as required.

• Hands-on experience providing walk-in Tech Bar support for desktops, laptops, peripherals, accessories, and standard applications.
• Strong customer communication skills with the ability to explain technical issues clearly and professionally to end users.
• Good troubleshooting and problem-solving skills with the ability to work well with diverse users, teams, and resolver groups.
• Experience supporting Windows 11, Microsoft 365, Teams, VPN, printers, mobile devices, and basic Mac OS issues.
• Knowledge of incidents, service request, and knowledge management processes using Service Now or similar ticketing tools.
• Ability to prioritize walk-in requests, manage queue volume, follow defined processes, and meet SLA expectations.
• Ability to lift at least 50 lbs. and handle device movement, setup, and Tech Bar stock support.

Windows 11, Microsoft 365, Teams, Service Now, Dell laptops/desktops, printers, mobile devices, basic Mac OS support

Mandatory

Skills:

Desktop Support .

Experience:

1-3 Years.

The expected compensation for this role ranges from $37,500 to $83,600 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

• a full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick leave)
• other paid and unpaid leave options

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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