C005276 Senior Technician; ICT Systems Ops and Maintenance); NS; MON

Senior Technician (ICT Systems Operations And Maintenance)

Deadline Date:
Monday 7 September 2026

Location:

Norfolk, VA, US

Full Time On-Site:
Yes

Time On-Site: 100%

Total Scope of the Request (Hours): 408

Required

Start Date:

13 October 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP)
• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs
• Escalates incidents to Level 2 support as necessary
• Installs and maintains CIS assets for CSU Norfolk and supported customers
• Installs and maintains Software on LAN workstations
• Records all actions pertaining to CIS support in the approved ticket management system
• Adheres to Technical Assistance Center SOP
• Provides status updates for assigned requests via the approved ticket management system
• Follows-up with users on completed requests prior to closing associated tickets
• Contributes to accountability of CIS assets
• Escalates User Complaint Management and Problem
• Reports to TAC Cell Head
• Executes pro-activeness for all requests assigned to User Support Section
• Adheres to work schedule, providing support by engaging directly with the customer
• Must be able to engage professionally in a multi-national environment working with VIPs
• Support to exercises and outside normal working hours may be required
• Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required