Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others.
With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Department of Information Technology (IT) plays a key role in driving customer-focused innovation initiatives. It is comprised of four technical bureaus, which are Business Enablement, Customer Success and Productivity, Technology Infrastructure and Cybersecurity. There is a continual need for technological solutions that meet business function and organizational needs, while balancing security and support requirements. IT sets technology policy direction for the enterprise, identifying, recommending, implementing, and maintaining technology and solutions to support the City’s business needs.
Collectively, the 95 IT staff members work together to provide essential services and technical support to all City staff and business functions while maintaining a supportive, respectful, and inclusive culture in the department.
The Department of Information Technology seeks a Network Engineer III to administer and support the City’s enterprise firewall and network security infrastructure. This position focuses on next-generation firewalls, secure connectivity, VPN technologies, threat prevention, and enterprise troubleshooting while working collaboratively with infrastructure and cyber security team members
This position manages the following areas of responsibility:
Analytical & Problem Solving- Diagnose and resolve complex cybersecurity and network issues.
- Investigate and remediate web browsing threats, malware infections, and intrusion attempts.
- Apply analytical reasoning to balance customer needs, operational realities, and technical constraints.
- Diagnose complex firewall, routing, VPN, NAT and connectivity issues
- Perform packet capture and log analysis to determine root cause
- Balance security requirements with operational needs
- Design, specify, and implement new cybersecurity hardware, software, and services.
- Manage and maintain firewalls, intrusion prevention systems (IPS), web content filtering, email protection, and endpoint detection and response (EDR) platforms.
- Monitor, analyze, and fine-tune security infrastructure for performance, resilience, and compliance.
- Implement firewall policy changes through formal change management
- Perform software upgrades during maintenance windows
- Coordinate with vendors during complex incidents
- Maintain technical documentation and standard operating procedures
- Participate in 24x7 on-call rotation and emergency response
- Administer enterprise NFGW platforms, VPNs, IPS, URL Filtering and SSL Inspection
- Support SIEM integration and security event investigations
- Collaborate with cross departmental teams to deliver secure and scalable technological solutions.
- Contribute security expertise to technology initiatives, from planning through implementation and support.
- Communicate complex technical issues clearly to both technical and non-technical audiences.
- Produce accurate and concise documentation, memos, reports, and user guides.
- Deliver outstanding customer service to City agencies and staff, ensuring timely and effective support.
- Update and maintain technical documentation and automated work management systems.
The person in this position must demonstrate technical expertise in the following areas:
Core Technologies- Proficient with server hardware, Microsoft Server OS, and major Linux distributions (Red Hat, CentOS, Ubuntu, etc.).
- Familiarity with Microsoft Office Suite (Outlook, Teams, Word, Excel, SharePoint, PowerPoint, Visio).
- Working knowledge of…
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