Property Claims Resolution Specialist - Norfolk, VA

Overview

The Property Claims Resolution Specialist is responsible for investigating, evaluating, and resolving property damage claims related to tree trimming operations near power lines. This role ensures timely and fair settlement of claims, coordinates with customers, field crews, and insurance providers, and maintains compliance with company policies and industry regulations. Experience is required to be considered for this role. Salary range is between $60,000 - $70,000.

Ideal candidates will have experience in customer relations, project management, accident response management, claims intakes and workers comp adjustments, and employee relations. This role is in-office in Norfolk, VA.

• Review and investigate property damage claims related to tree trimming near power lines.
• Gather evidence, photos, and statements from field crews and customers.
• Determine liability and assess damage costs accurately.
• Negotiate and settle claims in a timely and fair manner.
• Serve as the primary contact for property owners regarding claims.
• Provide clear explanations of the process and resolution steps.
• Work closely with operations, safety, and legal teams to verify details and prevent future incidents.
• Ensure field crews provide accurate documentation of work performed.
• Maintain detailed records of all claims and settlements.
• Ensure compliance with company policies, insurance requirements, and regulatory standards.
• Track claim trends and prepare reports for management.

• Navigates policy language, deductibles, coverage limits, and subrogation opportunities.
• Knows applicable state property damage laws, utility regulations, and documentation requirements.
• Maintains complete, timely, and auditable claim files.
• Handles multiple claims, deadlines, and site visits efficiently.
• Plans and conducts thorough investigations; collects statements, photos, and work logs from crews and customers.
• Ability to communicate effectively, collaboratively, and problem-solve effectively with employees across various levels of the organization.
• Ability to foster a culture of collaboration.
• Ability to prioritize well and communicate in both written and verbal forms.
• Ability to coordinate risk management/safety efforts throughout various departments.

Position requires employee to be able to pass a background check and drug screen as required for this job.

Must meet I-9 requirements.

Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.