Calibration Technician

Who We Are

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.

We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life‑changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

• Work that matters.
• A values‑based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

• Controls order processing workflow in the D&W system, and processes units into the calibration lab software so that customer commitments are met.
• Calls customers with estimates and gets purchase order numbers, documents in the D&W system to confirm discussions.
• Advise customers of status and/or completion dates of repair and calibration; calls customers for pick‑up.
• Answers customer questions regarding billings, delivery, ship dates, etc.
• Relays general technical information to customers.
• Generates purchase orders for parts and outside services as needed.
• Maintains accurate, complete and up‑to‑date department files and records.
• Enters data accurately and on a timely basis.
• Prepares customer paperwork for shipments.
• Prepares and coordinates daily driver pickup/delivery schedule.
• Assists in shipping/receiving, as required.
• Protects company assets, information and interests.
• Actively supports the company mission, goals, programs and policies.
• Complies with all company policies and procedures.
• Other duties as assigned.

• Excellent verbal and written skills.
• Must be able to work with others.
• Must be able to multitask.

• Minimum of a high‑school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

Transcat is an equal‑opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

All offers of employment are contingent upon successfully completing all pre‑employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.