Payroll Solution Specialist

Payroll Solutions Specialist

In this role, you will join a high‑performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax‑related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do each day will not change – your #1 goal is to help clients. Each call will differ as you address new questions and provide tailored solutions.

• Product Support
  . Respond to client questions regarding payroll and benefits products and provide application and product navigation support. Activities include data maintenance, set up, configuration changes for options such as Vacation/Paid Time Off, Special Calculations, Time and Attendance schedules, 401(k), and new feature set‐up requests such as Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.
• Payroll Processing & Tax
  . Assist clients with payroll processing, resolve issues, research tax matters, follow up as needed and provide timely communication regarding updates or changes. Monitor Tax Registration Services via reports and verify active jurisdictions.
• Consultation
  . Act as a trusted advisor and provide consultative support and product‑optimization recommendations during status calls and other interactions.
• Quarter‑and‑Year‑End Support
  . Resolve issues during period‑end, work with clients to address error‑prevention notices and prepare necessary corrections for payroll processing.
• Reporting and Analysis
  . Lead projects such as calculation updates, special reports, tax amendments, company set‑up, and troubleshooting. Research historical data, determine adjustments and use online tools to apply corrections.
• Collaboration and Communication
  . Collaborate with internal teams (401(k), Flexible Spending Accounts, Tax) and third‑party vendors to resolve issues, ensure service quality, communicate status, share upcoming changes and create standard client documentation.

• At least two years of experience or military experience.
• Occasional extended hours during peak seasons and 5‑10 hours of overtime during 6‑8 weeks per year.

• High‑level payroll knowledge, including payroll processing of client payrolls.
• Basic knowledge of payroll tax principles and wage‑and‑hour laws.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups to connect globally with networks.
• Grow your career in an agile, fast‑paced environment with many opportunities for progress.
• Continuously learn through ongoing training, development, and mentorship.
• Best‑in‑class benefits start on Day1 with a focus on health and mental well‑being.
• Support community impact through company‑paid volunteer time and a commitment to giving back.

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on ADP’s operating needs and applicant merit.

ADP maintains high ethical standards and compliance with laws. We expect employees to uphold the highest level of integrity and maintain a respectful workplace.