Operations Analyst Job Norfolk area,Virginia USA,Language/Bilingual

Job Title:

Operations Analyst

Position Type:
Contract (12 months, with possibility of extension)

Schedule:

Rotating Shift Work / 6-week schedule, including weekends and holidays as needed

Location:

2700 CROMWELL DRIVE Norfolk, VA 23509

Pay Rate: $25/hr – $29/hr (W2)

Top Required Skills

Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels

Ability to work under pressure and make well thought out decisions

Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans

Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients

Prior dispatch skills (911 operations centers, utilities operations centers, etc.)

Soft Skill Requirements

Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

High Level Project Overview

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill‑shifts.

Preferred Years of Experience

Nice to have hands on dispatch/operations center experience

Education

Minimum High School Diploma/GED

Preferred Candidate Industries / Experience

Prior utilities operations center experience or 911 operations center experience as an operations analyst

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, Intelli Pro provides a comprehensive benefits package, all subject to eligibility.

Equal Opportunity Employer Statement

Intelli Pro is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at