Import Customs Specialist

555

E. Main St Suite 803 Norfolk, VA 23510

Location:

Norfolk, VA (100 % on‑site)

Reports to:

Director of Compliance Job Type: Full‑time, Exempt

• 401(k) matching
• Competitive salary
• Dental insurance
• Profit sharing
• Vision insurance
• Employee discounts
• Health insurance
• Paid time off
• Medical & Dental (75% employer‑paid)
• 401(k) with 4% company match
• Short‑ & Long‑Term Disability
• Paid Time Off +11 holidays
• Employee Wellness Benefit
• Discretionary Bonus

Own the end‑to‑end import‑entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high‑touch, dedicated service—and daily data insights—to a select client portfolio.

• Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100% adherence to CBP and PGA regulations.
• Arrange drayage, inland moves, and final‑mile deliveries; track milestones; resolve holds to meet or beat our 5‑day‑pre‑arrival clearance goal.
• Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support.
• Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative  group think.

• Preferred:
  Licensed Customs Broker (LCB) or ability to obtain within 12 months.
• Minimum of 8 years’ ocean & air import‑entry experience.
• Hands‑on expertise with Magaya Supply Chain and Ace Lynk/Magaya Customs Compliance (or similar).
• Demonstrated ability to design and deliver customer‑specific daily data‑analytics reports (pivot tables, Power BI, SQL queries, or equivalent).
• Mastery of tariff classification, PGA rules.
• Drawback experience would be preferred but is not a requirement.
• Proven record of clearing time‑sensitive cargo for demanding clients.
• Advanced Excel skills.
• Strong written and verbal communication; thrives in collaborative, on‑site environment.
• Exceptional organizational skills and attention to detail.
• Ability to pivot in a frequently changing tariff landscape (with guidance provided).

Pre‑Employment & Compliance background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background.