Operations Manager

The Operations Manager is responsible for planning, coordinating, staffing, and executing all cleaning operations surrounding special events. This role ensures all post-event areas are reset to venue standards within strict timelines while maintaining safety, quality, and customer satisfaction.

Location:

Norfolk, VA

Hours:

Variable

The Operations Manager is responsible for planning, coordinating, staffing, and executing all cleaning operations surrounding special events. This role ensures all post-event areas are reset to venue standards within strict timelines while maintaining safety, quality, and customer satisfaction.

The ideal candidate thrives in fast-paced environments, can manage large teams, and understands the balance between service quality, labor budgets, and operational logistics.

• Event Planning & Scheduling
  • Collaborate with venue management on event calendars, scopes, priorities, and turnaround requirements.
  • Build staffing plans and shift schedules based on projected cleaning needs, square footage, attendee count, and service standards.
  • Coordinate post-event recaps with venue stakeholders.
• On-Site Leadership & Execution
  • Supervise on-site cleaning teams during post-event operations.
  • Provide clear direction and delegation to ensure timely completion of tasks.
  • Monitor work quality, safety compliance, and overall service performance.
• Workforce Management
  • Conduct team briefings to review expectations, equipment, and safety procedures.
  • Interview and train employees on proper cleaning standards, equipment use, and venue‑specific protocols.
• Equipment & Supply Coordination
  • Ensure proper staging and deployment of cleaning equipment (scrubbers, Kaivac units, extractors, wet/dry vacs, etc.).
  • Manage inventory, chemicals, PPE, and consumables required for event turnaround.
• Reporting & Client Communication
  • Provide recap summaries and improvement recommendations.
  • Address client feedback promptly and professionally.

• 2–5+ years of experience in operations, venue management, janitorial services, or related leadership roles.
• Demonstrated ability to manage diverse teams in fast‑paced, time‑sensitive environments.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to work irregular hours, including evenings, weekends, and holidays based on event schedules. Schedule varies.
• Bilingual (English/Spanish) a plus but not required.
• Must live on the Virginia Beach side of HRBT

• Competitive salary
• Healthcare benefits
• Paid time off and holiday pay
• Professional development and advancement opportunities

Proudly serving Virginia since 1974, Service Master Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long‑term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!

Salary: $40000 - $60000