Supervisor, DDSM & Disputes

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Location:

Norfolk Va, US

L​ed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Supervisor of DDSM Disputes will oversee and assist DDSM Analysts responsible for reviewing disputes to ensure current business processes and procedures are being followed. The supervisor will assist staff with dispute inquiries for escalations, ensures deadlines are met and reallocates workload as appropriate, works with manager to establish service and quality standards and ensures these are met, and coaches team on meeting goals and prepares employee performance reviews.

• Perform and excel at all functions of a DDSM Analyst; review and research disputes received and ensure they are fixed accordingly following processes in place
• Serve as a first point of contact for Dispute Analysts when questions arise during daily work
• Assist with requests from internal departments and external customers for dispute escalation
• Ensure team members are meeting and maintaining established goals
• Ensure dispute reporting is completed and distributed accordingly
• Coach and mentor team members on a regular basis by continuous engagement in day‑to‑day work and identifying opportunities for the same
• Act as the deputy and backup to the Dispute Manager when absent, able to perform all needed tasks and prepare all reports in their absence
• Conduct annual performance reviews of Dispute Analysts
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

• Understanding of Industry processes and standards as a whole
• Familiarity with functions of various internal departments and how they pertain to disputes
• Familiarity with the Federal Maritime Commission MC rules (FMC) and regulations and how it pertains to the work of the dispute team
• Must possess a good understanding of Service contracts and the filed Tariffs, with the ability to interpret rate tariffs and agreements, bill of lading and shipping documents
• Comprehension of financial consequences involved in decision making
• Attention to detail
• Strong analytical and problem‑solving abilities
• Good conflict resolution skills
• Effectively work independently with minimum direction/supervision
• Strong leadership, team building, people management skills
• Strong time management and organization skills
• Excellent communication skills (verbal and written) both internal and external customers
• Strong systems acumen
• Advanced knowledge of Excel i.e., data mining using pivot tables, formulas, etc.
• Proficiency in computer skills to include Microsoft applications (Microsoft Outlook, Word, PowerPoint, Access, others)

Education

Required:

High School Diploma or GED
Preferred:
Associate’s Degree

Work Experience

General

Experience:

3-5 years

Salary and Benefits

At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $69,000 - $74,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities

We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system.

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