VP Carelon Retention

Staff VP Carelon Retention and Growth (Sales)

A proud member of the Elevance Health family of companies,
Carelon Behavioral Health
, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Location:

May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA. This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Staff VP, Carelon Growth is accountable for defining and executing the enterprise strategy to drive customer success, retention, and revenue expansion across Carelon's external growth portfolio. This executive leader will serve as the strategic architect of the Client Service model, ensuring that Carelon delivers measurable value, strengthens long‑term partnerships, and expands its footprint across assigned accounts. The role integrates customer strategy, operational execution, financial performance, and cross‑functional collaboration to achieve sustained growth and market differentiation.

The Staff VP will lead 8 Account Directors and a Client Partnership Director.

• Own and lead the end‑to‑end retention and expansion strategy for Carelon's external growth customers.
• Drive portfolio performance across upsell, cross‑sell, and expansion initiatives.
• Translate enterprise growth objectives into actionable client‑level strategies.
• Ensure consistent achievement of retention targets and revenue growth goals.

• Champion a Voice‑of‑Customer (VOC) strategy that informs product evolution, service enhancement, and innovation.
• Establish an integrated Client Service strategy that strengthens customer satisfaction, loyalty, and long‑term value creation.
• Ensure consistent delivery against Service Level Agreements (SLAs) and Performance Guarantees.
• Elevate reporting frameworks to provide transparent, data‑driven insights to customers and executive stakeholders.

• Establish and oversee financial targets, KPIs, and performance metrics for the client portfolio.
• Embed revenue growth goals within broader enterprise strategy in close partnership with Sales and Business Development.
• Ensure disciplined forecasting, reporting cadence, and executive visibility into portfolio performance.

• Partner with operations and implementation teams to ensure seamless onboarding, execution, and ongoing delivery of Carelon solutions.
• Define and implement best practices across Client Service operations to drive scalability and consistency.
• Align organizational resources and capabilities to strategic priorities, optimizing talent deployment and team structure.

• Lead and develop high‑performing Client Service teams within a complex, matrixed healthcare environment.
• Drive transformation in account management practices to enable innovative growth models and differentiated customer engagement.
• Serve as a senior enterprise leader, influencing strategy across multiple lines of business, products, and services.

Ability to travel as needed to support client and business objectives.

• Requires a BA/BS degree and a minimum of 10 years of related experience; or any combination of education and experience, which would provide an equivalent background.

• Minimum 10 years of executive…