Service Lane Manager

Location

Rick Hendrick Chevrolet (Norfolk)

Location:

6252 Virginia Beach Blvd, Norfolk, Virginia 23502

To assist with managing operations of the service department and supervising service department employees. Responsible for assisting with operations, profitability, and customer satisfaction in the service department.

Supervisory Responsibilities: This job has direct supervisory responsibilities.

• Assists Service Manager as needed
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Oversees service orders
• Assists in diagnosing vehicle problems
• Maintains service porter’s duties and responsibilities
• Oversees administration of warranty claims
• Oversees training and supervising of service department employees
• Works with upper management and Human Resources to make service department hiring and discipline decisions
• Sets schedules and assigns tasks to service department employees
• Maintains good working relationship with factory(s)
• Attends required manager meetings
• Maintains effective employee relations
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• up to 3 years
• 3-5 years
• 5+ years

Prior automotive service/technical experience or commensurate training. Previous management or supervisory experience desired.

• Valid Driver’s License
• Automobile Salesperson License

Intermediate skills in Microsoft Office Products. Strong ability or knowledge of the Dealership Management System in addition to other web based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Must be able to lift up to 30 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Duties are performed primarily in the service department. Manager will work primarily in the service lane, but will also be required to work throughout the dealership. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Ability to add, subtract, multiply and divide.

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in…