Mitigation Production Manager

Your Responsibilities as the Mitigation Project Manager Position Summary/Purpose Create high levels of customer satisfaction byexceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.

Facilitate the timely and profitable delivery of all services required to rapidly return customer’sproperty to pre-loss condition, minimizing repairs, and downtime followingproperty damage.

Primary Duties and Responsibilities Meet or exceedestablished targets for responding to and completing estimates on losses

Maintain strategicrelationships with vendors and subcontractors

Meet or exceed profitabilitytargets on managed projects

Plan and executeprojects to completion

Obtain writtencontracts and payment terms for projects

Maintain efficient and accurate flow of production paperwork from the job site to administration

Coordinate resource planning of technicians, laborers, and subcontractors with scheduler

Manage the tracking of equipment used oncompany jobs Maintain market leadership through continuous implementation of state-of-the-art technology asit pertains to the delivery of our services

Coordinate estimates from subcontractors

Knowledge of writing job estimates with Xactimate Manage the ordering of materials required for projects and coordinate delivery to job site Maintain effective communication with customers and all involved parties – including third-partyowners, building engineers, property managers, tenants, etc.

Perform property inspections and complete reports

Additional Duties and Responsibilities Manage the maintenance of project files

Attend and assist in conducting company meetings

Decision Rights and Authority Management of the entire mitigation division including estimators, file manager, project managers and techs

Working Relationships and Scope Work with Estimators toreview and oversee job estimates

Work with Operations Manager in hiring and discharge of production division personnel

Coordinate with Marketing for follow-up and job evaluation with customers

Coordinate with customer and administration function for timely collection of project payment

Performance Competencies Oral Communication – The individual speaks clearly and persuasively in positive or negative situations.

Effective in one-on-one and small group situations. Adaptable and able to thinkon his/her feet. Able to effectively communicate with customers in understandable terms.

Written Communication –Writes clear, precise, well organized estimates, proposals, and emails. The individual edits work for spelling, uses appropriate vocabulary, and hasimpeccable grammar. Is able to read and interpret written information.

Team Building – Achievescohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed,or denied. Shares credit for accomplishments.

Planning and Organizing– Has the ability to see the overall job from start to finish. Knowing thesteps to be taken, resources and time required, can effectively create atimeline for the job. Coordinates plans with other managers.

Integrity – Ironclad.

Does not cut corners. Puts company interests above self. Earns trust ofco-workers. Is intellectually honest, does not play games.

Excellence – Sets high,“stretch” standards of performance. Demonstrates low tolerance for mediocrity.

Sets clear, fair, and aggressive goals for self and others, encouragingindividual initiative.

Customer Focus – Combinesempathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.

Technology – Regularlyuses standard word processing and spreadsheet software tools to enhanceefficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Qualifications – Knowledge, Skills, andAbilities

High school diploma (or GED) plus three (3) to five (5) years of experience managingconstruction or restoration projects and supervising crews. Associate (2 year) degree or…