District Manager, Management

Summary/Objectives

The District Manager is responsible for overseeing the financial performance, operational excellence, and compliance of multiple self‑storage facilities within an assigned district. This role ensures consistent execution of Packed Planet operational standards while driving revenue growth, team development, and customer satisfaction.

• Drive revenue growth and profitability by managing rental rates, discounts, occupancy, and controllable expenses to meet or exceed budget targets.
• Develop and execute pricing, marketing, and competitive positioning strategies based on market conditions and performance data.
• Review weekly and monthly financial and operational reports and conduct performance analysis.
• Prepare annual budgets and monitor ongoing financial performance against goals.

• Conduct regular site visits and facility audits to ensure compliance with Packed Planet operational standards.
• Maintain property conditions, safety, and curb appeal through proactive maintenance oversight and capital improvement planning.
• Manage vendor relationships and approve contracts for maintenance, security, landscaping, pest control, and related services.
• Ensure timely processing of invoices, petty cash, and customer refunds within company guidelines.

• Oversee delinquency management, lien processing, and auction execution in compliance with company procedures and applicable state laws.
• Ensure audit‑ready documentation and adherence to legal, regulatory, and operational requirements.
• Monitor and resolve incident reports, customer issues, and risk‑related matters, including escalation when necessary.

• Recruit, hire, train, and develop site‑level employees in partnership with Human Resources.
• Conduct performance evaluations, provide coaching, and implement performance improvement plans.
• Coordinate staffing, scheduling, and operational coverage, including after‑hours emergency support rotation.
• Lead onboarding and ongoing training programs, including development of trainers and team capabilities.

• Monitor and drive key performance indicators including occupancy, conversion rates, delinquency levels, and customer satisfaction.
• Ensure consistency and accuracy in operational reporting and data tracking systems.
• Identify performance gaps and implement corrective action plans.

• Serve as the primary liaison for property owners, providing regular updates, financial reporting, and strategic recommendations.
• Prepare and deliver monthly owner reports and participate in owner meetings as required.

• Ensure proper use of property management, reporting, and task management systems across all facilities.
• Oversee operational workflows, data integrity, and adoption of company technology platforms.
• Monitor and support implementation of facility security and monitoring technologies.

• Ensure adherence to company policies, procedures, and standards across all locations.
• Recommend updates and improvements to policies, procedures, and operational processes to the Director of Operations.
• Participate in company meetings, trainings, and professional development initiatives.

• Multi‑location or high‑volume service/retail management experience.
• Strategic planning, motivational leadership, and comprehensive development of organizational goals.
• Experience implementing training programs to develop employees’ skills.
• Successful track record with previous organizations working to achieve and exceed goals.
• Experience developing sales strategies, techniques, and tactics based on customer feedback and market environment.
• Superior organizational skills, with efficient use of technology to manage time and maximize efficiency.
• Knowledge of the Self‑Storage industry is desirable, but not required.
• Proficiency with Microsoft Office, computer, and smartphone literacy required;
  Salesforce experience a plus.

Some flexibility in hours is allowed, but the employee must be…