Executive Director of Student Financial Aid

Job Description

Insight Global is seeking an experienced Executive Director of Student Financial Aid for a nationally recognized public research university located in Norfolk, Virginia. This leadership position reports directly to the Assistant Vice President for Enrollment Optimization and serves as a key member of the Enrollment Management team.

This Executive Director will provide strategic and operational leadership for all student financial aid and scholarship programs, ensuring compliance with federal, state, and institutional regulations while supporting enrollment, retention, and student success goals. This individual will oversee day-to-day financial aid operations, lead a high‑performing team, drive process improvements, and collaborate across the university to deliver a seamless, student‑centered experience.

• Lead all financial aid and scholarship operations in support of enrollment and retention objectives.
• Develop and implement financial aid strategies that align with institutional goals and student success initiatives.
• Analyze trends, outcomes, and performance metrics to drive continuous improvement.
• Provide leadership in aid packaging, scholarship administration, and resource allocation.
• Stay current on federal and state legislation impacting student financial aid programs.

• Ensure compliance with all federal, state, and institutional financial aid regulations.
• Maintain audit readiness and oversee all financial aid reporting and program reviews.
• Establish and maintain strong internal controls, data integrity standards, and quality assurance practices.
• Lead the effective utilization and optimization of financial aid systems, including Ellucian Banner.
• Monitor operational effectiveness and implement process improvements that enhance efficiency and service delivery.

• Lead, mentor, and develop financial aid staff through training, coaching, and performance management.
• Promote a culture of accountability, innovation, collaboration, and continuous improvement.
• Oversee hiring, staffing, employee development, performance evaluations, and workforce planning.
• Establish departmental goals, policies, and procedures that support institutional priorities.

• Partner with Enrollment Management, Student Services, Advising, Academic Affairs, and other university stakeholders.
• Develop service delivery models that improve accessibility and reduce barriers for students.
• Establish customer service standards and oversee resolution of complex student issues.
• Support communication strategies that help students and families navigate financial aid processes and requirements.
• Ensure an equitable and inclusive approach to student service across diverse student populations.

• Collaborate with university leadership on enrollment planning and financial aid strategy.
• Support recruitment and retention initiatives through data‑informed aid packaging and service models.
• Build strong relationships with campus partners to enhance operational effectiveness and student outcomes.

Compensation: $72‑84/hr exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin,…