Transportation Driver Supervisor
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Full Time Management Norfolk, VA, US
Salary Range: $25.86 To $39.66 Hourly
We Are Norfolk Redevelopment and Housing Authority
NRHA’s Vision and Mission
We are proud to be the largest housing and redevelopment authority in Virginia and a leader in real estate development and property management across the country. Since 1940, we’ve been working to revitalize and improve neighborhoods in Norfolk.
As an award-winning public housing authority designated by the Department of Housing and Urban Development (HUD), the NRHA VISION is to provide quality housing choices in neighborhoods where people want to live. Our MISSION is to provide quality housing opportunities that create sustainable, mixed-income communities.
Today, our dedicated team continues focusing on our vision and mission by providing exceptional service to residents, vendors, development partners, and community stakeholders through programs that support the development and sustainability of affordable housing and offering programs that support the goal of self-sufficiency for all residents of Norfolk, Virginia.
Position Summary
Supervises subordinate operative staff to ensure effective operation of section. Schedules and coordinates van transportation of residents to a variety of designated locations, such as hospitals, clinics, human services offices, Social Security offices, and public housing communities. Issues, receives and maintains “Handi-Ride” tickets for Tidewater Rapid Transit (TRT) program; includes issuing tickets to properly certified residents. Coordinates special requests for transportation with NRHA staff and external agencies.
Responds to telephone calls. Prepares and maintains monthly mileage and passenger records. Prepares incident reports, maintains quality control standards and conducts passenger satisfaction surveys. Receives and acts on resident and other complaints regarding transportation services. Trains, counsels, and arranges training of subordinate staff.
Periodically accompanies drivers on their routes to identify and act on service quality matters; may be required to go on scheduled evening and weekend routes. Schedules and arranges for preventive maintenance of vans. Conducts scheduled inspections of service vehicles. May operate van as needed.
Essential Functions
Supervises subordinate operative staff to ensure effective operation of section: may perform full range of supervisory activities, including but not limited to assigning and coordinating work; acting on employee problems; and hiring, promoting, developing, disciplining, and rewarding employees.
Schedules and coordinates van transportation of residents to a variety of designated locations, such as hospitals, clinics, human services offices, Social Security offices, and public housing communities: assigns drivers to transport residents to designated locations; operates beeper and cellular telephone to dispatch van drivers; informs NRHA security staff if vans will be used after regular hours or on weekends; and monitors and assures transport schedule is maintained or properly changed.
Issues, receives and maintains “Handi-Ride” tickets for Tidewater Rapid Transit (TRT) program; includes issuing tickets to properly certified residents.
Coordinates special requests for transportation with NRHA staff and external agencies.
Responds to telephone calls: screens calls, identifying which calls should be redirected to other units or staff; provides information to callers, exercising tact, and courtesy in making responses.
Prepares and maintains monthly mileage and passenger records; submits quarterly resident transport report to immediate manager.
Prepares incident reports, maintains quality control standards and conducts passenger satisfaction surveys.
Receives and acts on resident and other complaints regarding transportation services.
Trains, counsels, and arranges training of subordinate staff.
Periodically accompanies drivers on their routes to identify and act on service quality matters; may be required to go on…
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