Director, Regional Collections

Location

Norfolk Va, US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Director, Regional Collections is responsible for

• Leading the collection strategy and performance across the U.S. and Canada, with the objective of maximizing cash flow, reducing past-due receivables and DSO, and minimizing financial exposure.
• Providing leadership and oversight for local and offshore shared-service collection activities.
• To collaborate with Sales, Credit, Finance, Customer Service, Operations, and other stakeholders to address collection barriers, resolve significant customer issues, and drive continuous improvement.
• Develop a high-performing collection organization through strong leadership, coaching, accountability, and consistent execution of the company’s collection strategy.
• Identifying the root cause of recurring delinquency, disputes, and collection barriers and partner cross-functionally to implement sustainable solutions.
• Leading or participating in strategic projects and continuous improvement initiatives impacting Collections and the broader Quote-to-Cash process.

• Drive the execution of the Company’s Collection Strategy and ensure consistent application of collection policies, timelines, and procedures.
• Monitor portfolio performance, identify significant Credit & Collection risks and trends, and ensure appropriate action plans are established for underperforming accounts.
• Provide ongoing coaching, mentoring, and subject-matter expertise to offshore collectors to strengthen collection skills, customer communication, negotiation, and account management capabilities.
• Influence cross-functional stakeholders to drive timely resolution of disputes, settlements, billing issues, and other matters impacting receivable.
• Prepare and present management-level reporting that clearly identifies results, key drivers, significant exposures, and required actions.
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED

• Extensive knowledge of commercial collections, accounts receivable management, and strategies for reducing delinquency and DSO.
• Knowledge of the ocean container shipping, transportation, logistics, or related industry preferred but not required.
• Understanding how accounts receivable (AR) metrics—like Days Sales Outstanding (DSO) and collection effectiveness indices—directly impact the company’s working capital and liquidity
• Familiar with Credit Agency risk ratings and their meanings.
• Demonstrated ability to lead collection strategies across large and complex commercial portfolios.
• Strong leadership, coaching, and talent-development skills.
• Demonstrated ability to work effectively with and influence offshore Shared Service Centers, remote teams, and third-party service…