Membership Director

OUR CULTURE:

Our mission and core values are brought to life through our culture. At the YMCA of South Hampton Roads, we strive to live our cause of strengthening communities with purpose and intentionality every day.

Full-time

Our mission and core values are brought to life through our culture. At the YMCA of South Hampton Roads, we strive to live our cause of strengthening communities with purpose and intentionality every day.

we are open to all and create spaces where people can belong and become.

we value people and embrace individuality.

we believe in the potential of people to grow, lead and become catalysts for change.

we support individuals throughout their journey to reach their full potential.

above all else, we are on a relentless quest to make our community stronger, beginning with our people.

Our culture is not a People & Culture initiative; it is how we lead, serve, develop talent, make decisions and deliver on the YMCA's mission.

The Membership Experience Director provides key leadership to the Center Membership and Family Experience teams by assisting the DVP/Executive Director in supervising the Membership Experience Leaders and will be directly responsible for administration and program management of Family Programs, Stay ‘N Play, Interactive Zone and Birthday Party rentals. Provides operational leadership in the development of new programs and maintains high standards of quality in all programs.

Ensures the delivery of excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. Responsible for membership sales, renewals, and prospect follow-up as directed.

• Supports association’s goals and objectives
• Fiscal management in all areas of responsibility
• Plans, develops and implements programming for Stay and Play, Interactive Zone, Youth and Family Programs and related programs
• Implements sales and membership strategies provided by the Regional Membership Director that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals
• Communicates the YMCA mission and objectives to the community
• Participates in assigned aspects of the Annual Giving Campaign

• Supports the Executive Director by managing and providing leadership to Membership, Youth Programs, Family Programs, Stay ‘N Play and Interactive Zone areas
• Provides direct service in Membership, Youth Programs, Family Programs, Stay ‘N Play and Interactive Zone areas.
• Supervision of the Membership Experience Leader, Family Programs, Stay ‘N Play, Interactive Zone and Birthday Party rentals teams to ensure members and prospects receive exemplary customer service during all interactions
• Schedules personnel as needed to maintain excellent sales and service standards
• Works a flexible schedule including covering staff shortages to ensure that Centers are properly staffed
• Problem solves challenging situations and think of creative solutions to solve problems
• Suggests innovative ways to meet sales goals
• Promotes program and membership enrollment during interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures. Reviews and updates membership procedures and communicates changes to staff.…