Director of Environmental Services

City/State Norfolk, VAWork Shift First (Days)
Overview:

The Director of Environmental Services provides strategic and operational leadership for Environmental Services and related non-clinical support functions at Sentara Norfolk General Hospital. The director leads a large team through managers, supervisors, and team leaders and ensures a clean, safe, compliant, and patient-centered environment for patients, visitors, and team members. The director oversees daily operations, departmental budgets, staffing, labor productivity, financial performance, service quality, hazardous materials responsibilities, and regulatory survey readiness.

This leader develops and implements policies, procedures, programs, and performance standards; identifies opportunities to improve quality and efficiency; and strengthens accountability, teamwork, employee engagement, patient experience, and service excellence. The director collaborates closely with Nursing, Infection Prevention, Safety, Facilities, Patient Experience, clinical departments, and hospital leadership to support patient satisfaction and smooth hospital operations. The successful candidate will be an engaged, highly visible leader who models accountability, cultivates trust, and empowers the team to deliver consistently exceptional service.

Education:

Bachelor's degree required. Two years of relevant experience may be accepted in lieu of the degree.

Experience:

Progressive Environmental Services leadership experience in a complex healthcare environment. Experience in a Level I trauma center, tertiary care hospital, academic medical center, or comparably complex healthcare setting is required.

Leadership of large Environmental Services teams

Healthcare regulatory standards, safety requirements, infection prevention practices, hazardous materials responsibilities, and survey readiness

Budget management, staffing models, labor productivity, financial performance, and operational metrics

Service quality, continuous improvement, and employee engagement

Demonstrated success improving the patient experience through consistent cleanliness, responsiveness, service quality, and collaboration with clinical teams

Collaboration with clinical, operational, and executive leaders

Strong communication, relationship-building, change management, problem-solving, accountability, and organizational leadership skills

Location:

Sentara Norfolk General Hospital in Norfolk, Virginia. This is a full-time, onsite position scheduled for 40 hours per week. No travel is required.

Sentara is currently reviewing market compensation for this role. Our Talent Acquisition team will be able to share more specific information during the recruiting process.

Benefits:
Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary…