Retail Manager - Norfolk State University

Overview

Retail Manager at Norfolk State University oversees critical cash operations, manages food and supplies orders, executes menus, and maintains secure receipt storage. They plan future menus, ensure financial control over product usage, and implement safety programs. Working with the Food Service Director, the Retail Manager supports high client satisfaction, fosters positive associate relations, and helps achieve financial goals for both the company and the client.

• Oversee daily store operations, including staffing and compliance.
• Boost sales, meet targets, and manage inventory effectively.
• Recruit, train, and supervise staff for exceptional service.
• Prioritize customer service and resolve issues promptly.
• Control expenses, manage the budget, and optimize profitability.
• Ensure adherence to policies, laws, and safety regulations.

• Ability to stand and walk for extended periods of time (up to 8–10 hours per shift).
• Frequent bending, stooping, reaching, and lifting to perform service and operational duties.
• Must be able to lift, push, or pull up to 25–30 pounds regularly and occasionally up to 50 pounds.
• Manual dexterity to handle kitchen equipment, point-of-sale systems, and office technology.
• Ability to work in a fast-paced food service environment, including exposure to hot surfaces, sharp objects, and varying temperatures (kitchen, dining room, and storage areas).
• Adequate vision, hearing, and verbal communication to interact with team members, guests, and vendors.
• Flexibility to work varying shifts, including early mornings, evenings, weekends, and holidays as business needs require.

• At least 2 years of management experience at a contract food service account.
• Experience working at a college/university is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to function well in a high-paced and at times stressful environment.
• Fast-paced, dynamic college dining environment with multiple retail locations.
• Frequently works in both office and food service settings (e.g., kitchens, cafés, serving areas).
• Regularly required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear; and taste or smell.
• The employee is frequently required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Frequent use of hands for computer work, documentation, and communication.

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts:
  Hotels, Travel, Tickets, Restaurants
• Discounted meal plan for employees and relatives at HBCU client locations while attending school

Norfolk State University is a historically Black university located in Norfolk, Virginia, USA. Established in 1935, it is committed to accessible and quality higher education for African American students, offering a range of undergraduate and graduate programs focused on academic excellence and leadership development.

Thompson Hospitality is one of the largest restaurant, food service, and facilities management companies in the country. We value integrity, excellence, and respect, and have built relationships with clients and communities over more than 33 years. We offer competitive benefits; see our website for more:

We are an equal opportunity employer and value diversity. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws.