Retail Sales Associate

Overview

Ever stepped into a retail store and had a phenomenal customer service experience? Feelings of satisfaction can be created by you. Cox Communications is looking for a Retail Sales Associate who connects easily with others, drives sales, and makes customers feel special. If you love to learn, you can apply that knowledge to create mind-blowing customer satisfaction while connecting customers with Cox’s game-changing technology, products, and services.

This role requires working some evenings, weekends, and holidays and reporting to your Store Manager, with guidance from the Assistant Store Manager and other team specialists.

• Explain and demonstrate product capabilities and offer suggestions based on customer wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Assist with opening/closing of a store retail environment
• Handle cash properly
• Engage in workshops, special events, and product demos
• Support fellow sales agents when needed
• Continuously expand knowledge of current Cox products and competitor offerings through regular training
• May be required to work in other locations in the same geographical area

There is a variable targeted total compensation of $48,868 ($23.49/hr.) with top performers (top 10%) averaging over $63,224 ($30.40/hr.). Targeted compensation may vary based on location, experience, and completion of minimum sales targets. Compensation includes a full-time hourly base rate of $16/hr. plus monthly targeted commissions of $1,279. A ramp period of up to 2 months to adjust to commission earnings is provided.

We offer competitive pay plus an uncapped commission plan and other perks (401k with company matching, comprehensive medical benefits, etc.). Additional benefits include free Internet and Cox discounted services, tuition reimbursement, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance, and more.

The Cox culture values people and recognizes contributions. You’ll work alongside colleagues who understand you, with a supportive environment from leadership to new hires. You’ll have opportunities to learn and grow across the Cox family of businesses, with potential to cultivate customer relationships in other sectors such as cleantech, healthcare, and new mobility options in the future.

Qualifications

Minimum:

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to sell products using a consultative, solutions-based approach
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store to greet customers and demonstrate products/services
• Computer literacy with aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule including weekends, evenings, and holidays
• Ability to lift 25-50 pounds to assist with stock room inventory

Preferred:

• Some college experience focused in sales, business, or management
• One year of related experience (Sales, Retail, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Salary: USD 15.29 - 22.88 per hour. The hourly rate may vary based on location and candidate experience. This role is eligible for an annual incentive/commission target of $15,348.00.

Benefits include a minimum of sixteen hours of paid time off each month, seven paid holidays per year, and additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.

Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.