Delivery Driver; Granby St

OUR VALUES:

• The power of possible starts with our people. Fostering inclusion and diversity is simply the right thing to do.
• We believe creating a sense of belonging for everyone promotes a thriving culture of innovation where anything is possible.
• That’s why we are committed to building a culture that welcomes seeks to understand and values everyone’s whole self.

Summary:

Responsible for delivering food to customers. Receives cash payments and verifies credit card information for orders received telephonically. Needs to project a favorable image of the restaurant. Incumbent is responsible for providing his/her own vehicle with insurance for deliveries.

• Provide best in class customer service. Greet customers on all deliveries with a positive attitude. Deliver products to the location requested by the customer. Ensure all orders are accurate, verify customer information and complete customer callbacks before leaving the store. Respond promptly to customer concerns or inquiries and correct service issues.
• Maintain image and cleanliness of the store. Maintain image by wearing a clean uniform and keeping the store clean and organized. Maintain personal hygiene and company image standards (e.g., washing hands often, wearing hat to protect food, keep personal grooming standards, etc.). Clean and sanitize the store and maintain cleanliness responsibilities (hot bags, counters, phones, monitors, keyboards, credit card readers, door handles, lobby, dishes, etc.).
• Operate store technology. Operate the store POS system. Use the driver app with every delivery. Use Zenput to check-in/check-out. Use the scheduling app to provide availability, arrange personal schedule and review available shifts.
• Maintain food and team member safety. Keep food safe on deliveries by maintaining food safety standards. Maintain a clean vehicle and hot bags and park in a safe location while on deliveries. Prepare for deliveries by pre‑planning (gas, GPS app, bank, pen, etc.). Drive safely and defensively. Assess, maintain, clean and sanitize bikes before and after each shift. Handle cash safely and securely and drop all cash and receipts with customer information after each delivery.
• Store operations. Assist customers with carryout and deliver carside orders to customers when needed. Take occasional phone orders. Restock the reach‑in cooler and other items. Place box tops on products and deliver flyers or door hangers to market the store.

• Must be 18 years of age
• Valid driver's license with safe driving record meeting company standards
• Access to insured vehicle which can be used for delivery
• Prior experience in a customer service or similar role preferred
• Possesses navigational skills to read a map, locate addresses within designated delivery area and able to navigate adverse terrain including multi‑story buildings
• Proven ability to work as part of a team to achieve a common goal
• Ability to problem solve and resolve customer concerns and/or complaints
• Must be able to process the correct change for cash orders
• Excellent verbal, writing, and telephone skills to take and process orders; motor coordination to rapidly and accurately make precise movements
• Must embody Domino’s Values:
  Do the Right Thing;
  Put People First;
  Create Inspired Solutions;
  Champion our Customers; and Grow and Win Together

• Standing:
  Most tasks are performed from a standing position with work surfaces between 36" and 48"; walking surfaces vary by area.
• Walking:
  Must travel between the store and delivery vehicle and from the vehicle to the customer’s location.
• Sitting:
  Paperwork is normally completed in an office at a desk or table.
• Lifting/Carrying:
  Deliveries may involve up to 50 pounds; various items and equipment up to 72" high; frequent lifting of multiple items; long periods of standing and walking.
• Driving/Delivery:
  Deliver pizzas within a designated delivery area; may make several deliveries per shift.
• Hand Tasks:
  Eye–hand coordination is essential. Use of hands is continuous; includes shaping pizza dough, using pizza peel, cutting tools, and handling boxes.
• Other:
  Pushing, pulling, climbing stairs, reaching overhead, bending, crouching/squatting as part of typical duties; exposure to varied temperatures and kitchen hazards.

This job description is not intended to be a comprehensive list of duties and responsibilities. Domino’s Pizza LLC may modify duties and responsibilities at any time without notice.

Additional Information:
Domino’s Team USA stores value honesty, transparency, and accountability. We strive to Put our People First by maintaining a safe work environment and providing stability for team members.